The terms below form an agreement between Essex 11 Plus Tutoring (Helen Degiorgio) and the applicant, usually the parent/guardian (you, your).
Lessons, Resources and Homework:
1.1 Essex 11 Plus Tutoring will provide tuition taught by Helen Degiorgio to help children be prepared for the CSSE 11 Plus examination.
1.2 The Year 4 course runs weekly from the end of September (once the Year 6's have taken their 11 Plus test) to the end of August. The Year 5 course runs from September until September. There will be a week break for each half term, a two-week break during the Christmas holidays, a two-week break during the Easter holidays and a two-week break during the Summer holidays. The structure/content of the course is subject to change at the discretion of Essex 11 Plus Tutoring.
1.3 The duration of each Essex 11 Plus Tutoring lesson will be 1 hour.
1.4 Materials (worksheets, past papers etc.) provided by Essex 11 Plus Tutoring are for the sole use of the student enrolled on the course. Sharing/copying materials is strictly prohibited.
1.5 Children should be ready for each lesson with a folder divided into different sections for maths, spellings, comprehensions, applied reasoning and continuous writing. Children should have pens/pencils, a rubber and paper ready for each lesson.
1.6 Essex 11 Plus Tutoring will set weekly homework for students. Homework must be submitted before the deadline to ensure that it is marked.
Fees and Payments: (all fees are inclusive of VAT where applicable)
2.1 Payments are paid termly in advance of lessons commencing (the termly fee is worked out as £27 multiplied by the number of lessons in the term). If a termly payment is not paid prior to the lessons commencing the student's access may be suspended, until payments are made. Alternatively, the termly payment can be divided into monthly instalments. Each monthly instalment must be paid by the given date.
2.2 Essex 11 Plus Tutoring reserves the right to remove students who have failed to make a timely payment. Failure to make payment by the due date may result in your child's place being passed onto the next child on the waiting list.
2.3 For children joining mid-term, the term fee will be prorated in line with the remaining lessons in the course.
2.4 There are no refunds/reduction in fees for late attendance/missed attendance.
Payment Details:
3.1 Essex 11 Plus Tutoring do not accept cheques or card payments. Bank transfers only, please.
3.2 Please make payments with the student’s full name as the reference to the below bank account. For security reasons, we will provide the uncensored bank details upon your enquiry.
Name: XXXXX
Bank Name: Natwest
Sort Code: 23-69-72
Bank Account: 27837834
Reference: Your child’s full name (no gap, e.g. JohnSmith)
Early Termination and Refunds:
4.1 Please email helen@essex11plustutoring.co.uk with the subject title “Termination Request” if you wish to exit the agreement before the term officially ends.
4.2 The notice period is 48 hours in advance if you are withdrawing during the term otherwise you are free to leave at the end of each term.
4.3 There are no trial lessons, however if you are unsatisfied after your first lesson, you can request a refund of the remaining lessons of the term, providing you give at least 48 hours notice before the next lesson (if you provide less than 48 hours notice then the next lesson will be charged for).
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
5.1 In line with the Consumer Contracts Regulations 2013, you have the right to cancel 14 days from entering into a service contract without giving reason therefore it will be treated as a termination of the contract as set out in clause 4 above (Early Termination).
5.2 In order to exercise your right to cancel, please email helen@essex11plustutoring.co.uk with the subject title “Termination Request”.
5.3 If you cancel the contract within the 14 days, Essex 11 Plus Tutoring will reimburse all payments received from you (subject to clause 5.4).
5.4 If you have begun using the services of Essex 11 Plus Tutoring during the cancellation period, then you will be liable for any pro-rata fees.
Learning Environment:
6.1 Essex 11 Plus Tutoring aims to provide a safe, supportive and pleasant learning environment. Students are expected to treat each other as well as the teacher with respect.
6.2 Students and parents/guardians must respect the right of the teacher and fellow students to work free from disruptive, disrespectful, intimidating, abusive or violent behaviour.
6.3 Essex 11 Plus Tutoring operates a zero-tolerance policy towards bullying. Any student suspected of bullying another student will be immediately removed from the lessons.
6.4 Essex 11 Plus Tutoring reserves the right to refuse or cancel any application at any time without liability.
Communication:
7.1 Essex 11 Plus Tutoring will use email as its main method of communication, please use this when communicating in writing.
7.2 Please save the Essex 11 Plus Tutoring Email (helen@essex11plustutoring.co.uk) or you may find they the emails go into your junk mail.
Limitation of Liability:
8.1 Essex 11 Plus Tutoring are not liable for any loss or damage that may come from using our website or services. This includes:
• any direct, indirect or consequential losses
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
• the use of https://essex11plustutoring.co.uk and any websites that are linked to or from it
• the inability to use https://essex11plustutoring.co.uk and any websites that are linked to or from it
Personal Information:
9.1 All information provided by you is treated as confidential and in line with the Essex 11 Plus Tutoring privacy policy as stated on our website.
Changes to this Statement:
10.1 Essex 11 Plus Tutoring will occasionally update the Terms and Conditions to reflect company and customer feedback. Essex 11 Plus Tutoring welcomes your questions or comments regarding the Terms and Conditions. If you believe that Essex 11 Plus Tutoring has not adhered to the Terms and Conditions, please contact Essex 11 Plus Tutoring via email at: helen@essex11plustutoring.co.uk .
Effective as of June 2024